Effective Date: 30th May, 2025 Last Updated: 30th May, 2025
1. Introduction
Welcome to atthedoor, a multivendor marketplace platform offering diverse services including but not limited to food delivery, artisan services, towing, rides, parcel delivery, and real estate. Your privacy is important to us. This policy explains how we collect, use, disclose, and protect your personal information.
2. Information We Collect
2.1 Account Information
Name, email, phone number
Profile photo (optional)
2.2 Location Data
Real-time GPS location for service delivery, rides, towing, and haulage
Location history for service optimization
2.3 Transaction Data
Purchase history
Payment method (tokenized, not stored)
Delivery addresses
2.4 Vendor & Artisan Data
Business registration details
Service categories
Ratings and reviews
2.5 Communication Data
In-app messages
Customer support interactions
Call recordings (with consent)
2.6 Device & Usage Data
Device type, OS, IP address
App usage patterns
Crash logs
3. How We Use Your Information
Purpose
Data Used
Legal Basis
Service fulfillment
Location, transaction, account info
Contractual necessity
Personalization
Usage data, preferences
Legitimate interest
Safety & fraud prevention
Device data, location, communication logs
Legal obligation
Marketing
Email, usage patterns
Consent
Vendor onboarding
Business info, ID verification
Legal obligation
4. Data Sharing
We may share your data with:
Vendors & Artisans: To fulfill service requests
Delivery Partners: For logistics and routing
Payment Processors: For secure transactions
Law Enforcement: When legally required
Analytics Providers: For app improvement (aggregated, anonymized)
5. Data Retention
Account data: Retained until deletion request
Transaction data: Retained for 7 years (legal compliance)
Location data: Retained for 6 months
Communication logs: Retained for 1 year
6. Your Rights
You have the right to:
Access your data
Correct inaccurate data
Delete your account
Withdraw consent (where applicable)
Object to processing (in certain cases)
7. Security Measures
End-to-end encryption for sensitive data
Role-based access control
Regular security audits
Secure cloud infrastructure
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors.
9. International Transfers
If you are located outside [Country], your data may be transferred to and processed in [Country], where data protection laws may differ.
10. Changes to This Policy
We may update this policy periodically. You will be notified via email or in-app notification.
11. Contact Us
For questions or concerns, contact: Privacy Officer Email: [[email protected]] Phone: [+233571248587]