📜 Terms and Conditions

Effective Date: 30th May, 2025
Last Updated: 30th May, 2025

Welcome to atthedoor, a multivendor ecommerce platform offering a wide range of products and services, includingservice/artisan bookings, food, grocery, pharmacy, parcel delivery, shopping and ride booking.  By accessing or using our platform, you agree to be bound by these Terms and Conditions.

1. Definitions

• Platform: Refers to Atthedoor, including its website, mobile app, and associated services.
• Vendor: A third-party seller offering products or services on the platform.
• Customer: Any individual or entity purchasing from the platform.
• Modules: Categories of offerings, including physical products, digital goods, and services.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this platform. By registering, you confirm that all information provided is accurate and complete.

3. Account Registration

• Users must create an account to make purchases or sell on the platform.
• You are responsible for maintaining the confidentiality of your login credentials.
• The platform reserves the right to suspend or terminate accounts for violations of these terms.

4. Use of the Platform

• You agree not to use the platform for any unlawful or prohibited activities.
• You may not interfere with the platform’s operations, security, or other users’ experiences.

5. Vendor Responsibilities

• Vendors must provide accurate product/service descriptions, pricing, and availability.
• Vendors are responsible for order fulfillment, shipping, and customer service.
• Vendors must comply with all applicable laws, including tax regulations and consumer protection laws.

6. Order Processing

• Orders are subject to acceptance and availability.
• The platform may cancel orders due to stock issues, pricing errors, or suspected fraud.
• Customers will receive confirmation and tracking information upon order processing.

7. Payments

• Payments are processed securely through integrated payment gateways.
• The platform deducts applicable fees and commissions before disbursing vendor payouts.
• Refunds are issued in accordance with the Cancellation and Return Policy.

8. Shipping & Delivery

• Shipping terms vary by vendor and product type.
• Customers may receive multiple shipments for a single order.
• Vendors are required to provide estimated delivery time to customers

9. Cancellations, Returns & Refunds

• Cancellation and return policies vary by module and vendor.
• Digital products and services may have limited or no cancellation options.
• Refunds are processed within 5–10 business days after approval.

10. Intellectual Property

• All content on the platform, including logos, images, and text, is the property of the platform or its licensors.
• Vendors retain ownership of their product content but grant the platform a license to display and promote it.

11. Limitation of Liability

• The platform is not liable for any direct, indirect, or consequential damages arising from the use of the platform.
• The platform is not responsible for disputes between customers and vendors but may mediate when necessary.

12. Privacy

• Your use of the platform is subject to our Privacy Policy.
• We collect and use personal data in accordance with applicable data protection laws.

13. Termination

• The platform may suspend or terminate access for violations of these terms.
• Users may close their accounts at any time by contacting support.

14. Governing Law

These terms are governed by the laws of Ghana. Any disputes shall be resolved in the courts of Ghana.

15. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of the revised terms.